An ESA is an animal that provides therapeutic benefit to a person with a diagnosed mental health condition. ESAs may be considered for housing accommodations under the Fair Housing Act when documented by a licensed professional.
Frequently asked questions
Everything renters typically want to know before booking.
Do you guarantee I will be approved?
No. ESA evaluations are completed by licensed professionals. Approval is based on clinical review and individual eligibility. We do not guarantee approval — if you are not eligible, your provider will tell you.
How do I book?
Click Book Evaluation and fill out a short questionnaire. We’ll match you with a Florida-licensed provider and send you their secure booking link to pick a time. PupPass currently serves Florida residents only.
How much does an evaluation cost?
$149, flat. You can pay it upfront or choose our payment plan: $50 to get started plus $25/month for 5 months. Every evaluation is backed by our 100% money-back guarantee.
Is there really a 100% money-back guarantee?
Yes. If you’re not approved for an ESA letter, we refund you in full. If you’re approved, your payment covers the evaluation. Details are in How It Works.
What happens during the evaluation?
You’ll have a confidential online video chat with your licensed provider, who will assess your individual situation and determine whether an ESA is clinically appropriate.
Is PupPass a clinic?
No. We connect Florida renters with independent licensed professionals. All clinical decisions are made by your provider.
